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Introduction

We would be glad to develop a solution specific to your needs. We provide consutlancy training and software solutions ( link BCM Software )  see attachment above and back ground information below.

 

 

Current threats to business

  • Buildings & infrastructure – drainage, air conditioning, contamination, access denial
  • Employees – strikes, lottery syndicates, kidnap & ransom, fraud, workplace violence
  • Infrastructure – transport routes, utilities failure, external drainage
  • Local environment & neighbours –storage & transport, warehousing, nuclear, schools, target of protesters, government buildings, fire spread
  • IT environment – viruses, software failure, lost data, hardware & communications failure
  • Business – relocation, supply chain interruption, new products, mergers & acquisitions
  • People – protests, theft, product tampering, sabotage, terrorism, riots & civil unrest, fraud
  • Natural threats – fire, flood, storm, lightning strike, ice & snow, earthquake, subsidence
  • Other – crime scene & cordons, government, regulatory & legal, rumour, hostile takeover, pandemics

Key drivers

  • Health and safety of people
  • Assets, operations and environment
  • High cost insurance (cost versus BI coverage)
  • Enterprise value for stakeholders (investors, employees, customers)
  • Supply chain & just-in-time deliveries
  • Competitive edge
  • Near misses
  • Corporate Governance (transparency & social responsibility)
  • Concentration, integration and sub-contracting of business activities
  • Best Practice (regional standards and global harmonisation)
  • Presentations & general awareness

 

 

 

 

bcm 1

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Overall concept

Business Continuity Management – A process that establishes a secure and resilient business environment with the capability of mounting an immediate and effective response to major incidents.  It is not just about organisation and a paper plan, it also requires planning, assessment, training, rehearsal and more.

 

 

Components of a business continuity plan

Emergency response – Responding to an incident that requires immediate action to safeguard life and, if it is safe to do so, limit damage to the site. (Not normally addressed by BCM consultancies and not part of BS25999)

Crisis management – Taking appropriate action to mitigate or reduce the effects of a crisis, manage the impacts, aid recovery and exploit opportunities.  Also known as crisis communications because of need to communicate with all stakeholders and deal effectively with press and media.

Business recovery – Recovering business processes before the impact of their loss causes irrevocable damage and restoring an acceptable level of service to clients, customers and other business partners.

Key questions

  1. 1.Programme management

Suggested service

1.1    Has the need for business continuity been recognised and accepted?  Drivers, own experience, responsibility, budget.

1.2    Are BCM objectives defined & understood?  BCM policy & objectives

  • Awareness presentations
  • Project management & scoping
  1. 2.Identify

Suggested service

2.1    Have business processes been identified?  Key products & services, list of processes

2.2    Have stakeholders been identified?  List of stakeholders

  • Business impact analysis
  • Supply chain analysis
  1. 3.Analyse

Suggested service

3.1    Have business-critical processes been isolated and recovery times established?  Recovery time objectives (RTO)

3.2    Are basic recovery requirements of all business processes known?  Outline recovery requirements

  • Business impact analysis
  • Supply chain analysis

3.3    Have major threats been identified?  Threats, controls, backup & restoration procedures

3.4    Has effectiveness of threat control & countermeasures been assessed? 

  • Risk review, security review & mitigation planning
  • Natural hazard study
  • BI review & insurance audit

3.5    Has the further work and expenditure needed to implement controls & countermeasures been identified? 

3.6    Has the business interruption (BI) insurance programme been audited?

  1. 4.Design

Suggested service

4.1    Has the means to recover business-critical processes been identified?  Documented strategy, timeline

4.2    Have detailed recovery requirements of each business-critical process been determined?  Schedules, replacement times

  • Continuity strategy development
  • Technical support

4.3    Has the means to recover IT systems been identified?  Documented strategy, recovery timeline

4.4    Has the further work and expenditure needed to implement continuity strategies been identified? 

4.5    Is there a clearly defined approach to dealing with a major incident?  Team structures & organisation

4.6    Has the format and structure of written plans been defined?  Plan templates

  • Plan design
  1. 5.Execute

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5.1    Is there a documented business continuity plan?

5.2    Does the plan address emergency response, crisis management & business recovery?

  • Plan development

5.3    Is there a contract with an external service provider to provide work area recovery?  Cost, type

5.4    Is there a contract with an external service provider to provide IT & data communications recovery?  Cost, type

  • BCM contract negotiation

5.5    Is BCM embedded within the culture of the organisation?  Procedures, brochures, newsletters, intranet

5.6    Have all members of staff been trained to know their role during a major incident?  Course, brochures

  • BCM programme development
  • Training
  1. 6.Measure

Suggested service

6.1    Are there effective procedures in place to ensure that all plans are kept up-to-date?  Written procedures, timetables, plan status

6.2    Have procedures and plans been audited to ensure that they comply with accepted industry standards?  Written reports

  • BCM programme development
  • BCM audit

6.3    Is there an effective programme of plan exercising & rehearsals?  Written programmes & timetables

6.4    Have exercises & rehearsals been prepared, conducted & managed?  Written reports, other evidence

  • Exercising

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